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Telephone Banking

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Talk to us Download the PDF application form today

Our Phone Banking Service gives you 24 hour access to your accounts from any touchphone. It's a free service, you only pay the cost of a local call, regardless of where you ring from within Australia.

By simply calling from any touch tone phone and following the voice prompts, you can:

  • Check your Savings, Loan and Term Deposit account balances
  • Have your last five transactions read to you
  • See if funds have been credited to your account
  • Transfer funds between your accounts
  • Transfer funds to selected third party accounts
  • Make a payment using BPAY
  • Obtain interest earned for the last financial year
  • Change your Access Code

What number do I call to access Phone Banking?

The number for Phone Banking is 1300 361 611. You will be taken step by step through each action.

How do I register for Phone Banking?

Registering for telephone banking is easy. Register for Phone Banking

How do I use Phone Banking?

  • Call the phone number (as above)
  • You will be taken step by step through each option. All options can be repeated if necessary
  • Enter your member number then press *
  • Enter your Access Code, then press *
  • Listen to your account balances

What options are available in Phone Banking?

  • Savings account balances
  • Last 5 transactions on your savings account
  • Transfer funds between your accounts
  • Loan account and Term Deposit balances
  • BPAY
  • Access another membership
  • Further options:
    • Change Access Code
    • Interest earned in last Financial Year
    • Cheque transactions

What happens if I forget my access code?

You must notify the Credit Union that your access code is not working or you have forgotten your access code. We will issue you a new access code after we have performed the appropriate identity checks. You will be required to change this code the next time you use Phone Banking. We'll get back to you once we have your request - it's that easy!

Talk to us Download the PDF application form today

Note: this form is provided in .pdf format and requires version, 4.0 (or later) of Adobe Acrobat Reader. You can download Acrobat Reader by clicking on the "Get Acrobat Reader" button below.