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Managing Coronavirus

In response to changing customer behaviour and to protect staff and members against the impacts of COVOD-19, there have been a number of changes to our branch operations.

Hunter United takes protecting the health and well-being of its customers and staff very seriously.

As a precautionary measure to manage the impacts of Coronavirus (COVID-19) - we are making temporary changes to our branch operations. These changes are a pre-emptive move to ensure we have sufficient staffing capacity to continue serving members if our staff have to take leave, including to care for family members and as a response to school closures.

  • Temporarily closing our Charlestown and Jesmond branches from Monday March 23.
  • Reducing hours of operation at our Green Hills branch to 9.30am – 2.00pm Monday to Friday, from Monday April 20 (updated)
  • Our Broadmeadow and Glendale branches will remain open from 9.30am to 5.00pm Monday to Friday.
  • Click here for all branch locations
  • Broadmeadow branch will remain open on Saturdays, from 9.30am – 12.00pm.
  • Members can continue to use any of the big four bank's ATMs to make cash withdrawals. Hunter United does not charge foreign ATM fees when members use one of the big four banks’ (Commonwealth, NAB, Westpac and ANZ) ATMs.
  • Where possible, members are encouraged to use Internet Banking in preference to attending branches. If you are unsure how to get set up for Internet Banking, please phone (02) 4941 3888, ask a branch staff member, or complete this online registration form.

We are providing this branch update now to give members as much notice as possible and to help minimise any inconvenience.

Our Charlestown and Jesmond branch staff will be covering for absences in our other branches and assisting with the recent increase in phone enquiries and Internet Banking registrations from members.

We will monitor the situation on a daily basis, in line with our Pandemic Control Plan, and adapt our branch operations and other measures to protect members and staff as required. Please look to our website for alerts, as well as our branches and Facebook for updates.

Thank you for your understanding.

Tim Blomfield

CEO & MD Hunter United

 

Do you need help with your banking?

If you use our Charlestown or Jesmond branches and would like help to arrange a different way to do your banking please call us on (02) 4941 3888.

If you don’t currently use our safe, simple and secure Internet Banking service but want help to get started please phone (02) 4941 3888, ask a branch staff member, or complete this online registration form.

 

Protecting yourself and others

Hunter United has a number of older members, many of whom use our branches for their banking. Older people are more vulnerable to COVID-19 which is one of the reasons we are taking these measures – to protect them.

Protecting our staff is also our priority – to ensure their wellbeing and so they are fit and well to continue to serve you.

If you do need to visit a branch, please follow the marked lines on the floor to ensure social distancing guidelines are met.

 

Hand hygiene is paramount

To minimise the risk of spreading infection, we are aiming to provide hand sanitiser at our branches for you to use prior to and after carrying out your banking.

Branch staff will also be spending additional time disinfecting the branches before they open each day. This means our new opening time, each day, from March 23rd is 9.30am (not 9am).

 

Other ways to do your banking

  • Visit our Broadmeadow, Glendale and Green Hills branches. Click here for branch locations.
  • Use Internet Banking
  • Use our drive through ATMs at 130 Lambton Road Broadmeadow or any of the big 4 bank ATMs. (Hunter United will not charge you fees for using a Commonwealth, ANZ, NAB or Westpac ATM).
  • Phone (02) 4941 3888
  • Email enquiry@hunterunited.com.au
 

What if I have a face to face meeting booked with a staff member?

If you already have a meeting scheduled with a staff member, they will be in touch with you to discuss alternatives such as a phone meeting instead.

Unless absolutely necessary, loan discussions will be conducted over the phone and signings done via email and post.

 

Why close Charlestown and Jesmond branches? What happens to the staff?

We have chosen to close these branches because of their close proximity to our other branches which should help to minimise inconvenience to the majority of our customers. Our Charlestown and Jesmond branch staff will be covering for expected absences in our other branches or working in our head office helping to answer the expected increase in phone enquiries from members.

 

How long will the branches be closed for?

Our Jesmond and Charlestown branches will be closed for as long as required to ensure we have the capacity to serve our members without impacting member and staff health and safety. We will be regularly reviewing the temporary branch closures and other measures to manage Coronavirus impacts.

 

Play it safe and stay informed

If you have COVID-19 symptoms, have recently returned from overseas, or have been in contact with someone diagnosed with or suspected of having the virus, please do not visit our branches. Use Internet Banking or call us and we can help you to do your banking another way.

Please visit the NSW Health website for information on the virus, its symptoms and ways to protect yourself and others from the virus.

 

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