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e-Statements Troubleshooting

Switching to e-Statements is easy.


Having Trouble?

If you are experiencing difficulties changing your preferences regarding eStatements, the first thing you should do is make sure your Internet browser software is up to date.

My Browser is Up-to-Date & I'm Still Having Problems

If you are still having problems you can also try:

  • Use the same browser and device throughout the registration process.
  • Ensure your browser does not have the pop-up blocker enabled.
  • Make sure you have a PDF viewer installed.
  • deleting your browsing history and cookies, and restarting your browser; or
  • using a different browser.

We hope you have been able to resolve any problems by following these suggestions.

If you are still experiencing difficulties please call (02) 4941 3888 or email at


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