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Mobile Banking FAQ's

If you do run into any trouble using mobile banking, check out these handy FAQs.


What is Mobile Banking?

Mobile Banking is Internet Banking accessed on your smartphone.


How do I Access Mobile Banking?

If you are registered for Internet Banking and you have previously accepted the Terms and Conditions you can access Mobile Banking immediately. Simply go to on your phone. To log on, use your Internet Banking login details.

Get the Shortcut on Your Phone

Click here and follow the instructions to add our mobile banking icon to the desktop screen of your phone.


What if I'm Not Registered for Internet Banking?

You can simply print out the Internet Banking Registration form, or email Alternatively any of our branches can assist you with your registration over the phone.


What Mobile Banking Features are Available via my Mobile Phone?

You can carry out the following functions:

  • View Account balances
  • View recent transaction history
  • Transfers to existing authorities (internal and external)
  • BPAY® to existing authorities< $2000
  • Locate your nearest ATM

How Do I Access Other Mobile Banking Features?

Not all features of Internet Banking are available via your mobile phone. To access other features such as adding a new payee, changes to BPAY billers or scheduling a future transaction, you’ll need to visit our regular Internet Banking site from a desktop or tablet device.


What if I Lose Reception While Banking?

If you’re in the middle of a transaction and you lose reception before the receipt screen is displayed, it’s possible that your transaction won't complete. You’ll need to check your transaction history to see if the transaction was processed. Note: completed Mobile Banking transactions will appear in your transaction history immediately.


Who Do I Call if I Have a Problem?

Contact your network provider for:

  • mobile internet connection problems
  • technical queries about your handset
  • questions about data costs or your mobile phone bill

Or call us on 49 413 888, 9.00am - 5:00pm (Mon-Fri) and 9:00am - 12:00pm (Sat) for:

  • Hunter United account-related questions
  • Mobile Banking questions

Is Mobile Banking Secure?

Mobile Banking from your mobile phone provides all of the security of Internet Banking. You should refer to the complete Internet Banking Terms and Conditions.


Is Mobile Banking Free?

We don't charge you a service fee to access Mobile Banking from your mobile phone. However, normal network provider data access charges and standard charges for calling the customer contact centre number will apply. Please contact your network provider for details. Please note that standard account transaction fees may apply to transfers and bill payments.


What if My Phone is Lost or Stolen?

You do not need to contact Hunter United. Your account details and personal information are not actually stored on your mobile device by the Mobile banking website. You should not store your personal or account details anywhere on your mobile device.


Can I Access Mobile Banking Overseas?

Yes. Mobile roaming charges may apply. Refer to your mobile service provider for further details.


® Registered to BPAY Pty Ltd ABN 69 079 137 518.

Please consider the Deposit Product and Account Access Terms and Conditions before make a decision about Hunter United products and facilities.

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